Privacy Policy
Your privacy is important to us. Learn how we protect and use your information.
Last Updated: January 1, 2025
At CELESTIAL ("we," "our," or "us"), we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or make a purchase from us.
Information We Collect
Personal Information
When you make a purchase or create an account, we may collect:
- • Name and contact information (email, phone, address)
- • Payment information (processed securely by our payment providers)
- • Birth date (for personalized crystal recommendations)
- • Order history and preferences
Automatically Collected Information
When you visit our website, we automatically collect:
- • IP address and browser information
- • Pages visited and time spent on site
- • Device information and screen resolution
- • Referral source (how you found our site)
How We Use Your Information
We use your information to:
- • Process and fulfill your orders
- • Provide personalized crystal recommendations
- • Send order confirmations and shipping updates
- • Respond to your questions and provide customer support
- • Improve our website and services
- • Send marketing communications (with your consent)
- • Prevent fraud and ensure security
- • Comply with legal obligations
Information Sharing
We do not sell, trade, or rent your personal information to third parties. We may share your information only in these limited circumstances:
- • Service Providers: Trusted partners who help us operate our business (payment processors, shipping companies, email services)
- • Legal Requirements: When required by law or to protect our rights and safety
- • Business Transfers: In the event of a merger, acquisition, or sale of assets
- • With Your Consent: When you explicitly agree to share information
Data Security
We implement appropriate security measures to protect your personal information:
- • SSL encryption for all data transmission
- • Secure payment processing through trusted providers
- • Regular security audits and updates
- • Limited access to personal information
- • Secure data storage and backup systems
Your Rights and Choices
Access and Update
You can access and update your personal information through your account settings or by contacting us.
Marketing Communications
You can opt out of marketing emails at any time by clicking the unsubscribe link or contacting us.
Data Deletion
You can request deletion of your personal information, subject to legal and business requirements.
Cookies
You can control cookies through your browser settings, though this may affect site functionality.
Cookies and Tracking
We use cookies and similar technologies to enhance your browsing experience:
- • Essential Cookies: Required for basic site functionality
- • Analytics Cookies: Help us understand how visitors use our site
- • Marketing Cookies: Used to show relevant advertisements
- • Preference Cookies: Remember your settings and preferences
Third-Party Services
Our website may contain links to third-party websites or integrate with third-party services. We are not responsible for the privacy practices of these external sites. We recommend reviewing their privacy policies before providing any personal information.
Children's Privacy
Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately.
Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last Updated" date. We encourage you to review this policy periodically.
Questions About Privacy?
If you have any questions about this Privacy Policy or how we handle your information, please contact us.